Refund policy

REFUND, RETURN & EXCHANGE POLICY — MAVERICK JACKET (FARZANA LIMITED)

SECTION 1 — OVERVIEW & MADE-TO-ORDER PRODUCTION PHILOSOPHY
Every Maverick Jacket garment is individually cut, sewn, and finished to order specifically for the purchasing client rather than pulled from mass-produced retail stock. Because we hold zero mass-produced warehouse inventory, every garment—including standard sizes (XS through 5XL)—is crafted specifically for your transaction following our 24-hour modification window. While bespoke made-to-order goods are exempt from standard statutory cooling-off periods, we stand behind our tailoring and offer a structured 14-Day Return and Exchange Policy on our standard size range (XS through 5XL), subject to the strict terms, 22% restocking deduction, and inspection protocols set forth below.

SECTION 2 — STRICT 24-HOUR CANCELLATION & SIZING MODIFICATION WINDOW
Because hide allocation and pattern cutting begin shortly after your order is placed, you have a strict twenty-four (24) hour window from the timestamp of purchase to request a cancellation for a full 100% refund or to modify your selected size/measurements by emailing support@maverickjacket.com. Once 24 hours have elapsed, your garment is locked into active production and cannot be cancelled or refunded prior to physical delivery and return under Section 4.

SECTION 3 — NON-RETURNABLE & FINAL SALE ITEMS (STATUTORY EXCEPTIONS)
In accordance with Article 16(c) of the European Union Consumer Rights Directive (2011/83/EU), Section 160 of the Irish Consumer Rights Act 2022, UK Consumer Contracts Regulations, and applicable United States federal and state laws governing goods made to the consumer's specifications:
• Bespoke & Custom-Measured Garments: Any garment ordered with custom body measurements (chest, waist, sleeve, shoulder, or length adjustments), design modifications, custom hardware/lining requests, or personalization is 100% FINAL SALE, NON-RETURNABLE, AND NON-REFUNDABLE.
• Archive Sale, Promotional & Gift Card Items: Gift cards and items marked as Final Sale or Archive Clearance cannot be returned or refunded.

SECTION 4 — STANDARD SIZE RETURNS (XS–5XL) & ELIGIBILITY CONDITIONS
If you ordered a standard size (XS, S, M, L, XL, 2XL, 3XL, 4XL, or 5XL) without any custom alterations, you have fourteen (14) calendar days from the date of confirmed courier delivery to request a return or exchange. To qualify for return approval, your garment must meet all of the following conditions:
1. Completely Unworn & Unaltered: The garment must only have been tried on indoors for fit. It must be free of sleeve elbow creasing, leather stretching, cologne/perfume scents, smoke odors, pet hair, makeup marks, or outdoor wear.
2. Security Tags & Labels Intact: All original Maverick Jacket interior labels, hangtags, and security ribbons must remain attached and untampered.
3. Prior Written RMA Approval: You must email support@maverickjacket.com (or submit a return request via your customer account portal) within 14 days of delivery with your Order Number, reason for return, and clear photographs of the unworn front, back, and attached tags of the garment to receive a Return Merchandise Authorization (RMA). Unauthorized parcels sent without an approved RMA will be refused.

SECTION 5 — RETURN DESTINATION & BUYER-PAID TRACKED POSTAGE
All approved returns and exchanges must be shipped within 7 days of receiving your RMA approval via a fully tracked and insured courier service (such as DHL, FedEx, UPS, USPS Priority International, or Royal Mail Tracked) at the customer's sole expense to our Dublin headquarters:

Maverick Jacket — Returns Department (Farzana Limited)
3 Fernwood Court
Dublin 24, D24 Y9EX
Ireland

• Customs Declaration on Returns: When returning a parcel from outside the European Union (such as from the USA or UK) to Ireland, the customer must clearly mark the courier customs declaration form as "RETURNED MERCHANDISE — NO COMMERCIAL VALUE". Any Irish customs duty or courier charge incurred by Farzana Limited due to improper return declaration by the sender will be deducted from the customer's refund.
• Risk of Return Transit: The customer retains full responsibility for the returned parcel until it is physically signed for at our Dublin address. We do not accept cash-on-delivery (COD) returns.

SECTION 6 — 22% BESPOKE PRODUCTION RECOVERY & RESTOCKING DEDUCTION
Because Maverick Jacket holds zero mass-produced warehouse inventory and every garment—including standard sizes (XS–5XL)—is individually cut and crafted to order specifically for your transaction following the 24-hour modification window, all orders constitute bespoke made-to-order goods under Article 16(c) of EU Directive 2011/83/EU and Section 160 of the Irish Consumer Rights Act 2022.

Accordingly, our 14-day return window on standard sizes (XS–5XL) is provided as a voluntary contractual goodwill policy rather than a statutory stock-item withdrawal. All approved cash refunds under this contractual policy are subject to a mandatory twenty-two percent (22%) Bespoke Production Recovery, Quality Re-Certification, and Outbound Logistics Restocking Fee (and, where applicable under Article 14(2), diminished value recovery).
• This 22% restocking fee (for example, €66.00 on a €300.00 garment, or the exact 22% equivalent in your local checkout currency such as USD $ or GBP £) is automatically deducted from your final refund amount.
• Paid Express Priority courier upgrades (€110.00) are strictly non-refundable once dispatched.
• Note: This 22% restocking fee is 100% WAIVED if you choose a one-time size exchange or 100% Store Credit under Section 7.

SECTION 7 — COMPLIMENTARY SIZE EXCHANGES (22% RESTOCKING FEE WAIVED)
We want every client to experience an exceptional fit. If you wish to exchange a standard size (XS–5XL) for one size larger or smaller—or exchange for a 100% Store Credit gift voucher—we completely WAIVE the 22% restocking fee!
• Once your unworn original garment arrives via tracked post at our Dublin studio and passes inspection, we will craft and dispatch your replacement size to you with complimentary outbound shipping on your first exchange.

SECTION 8 — PRE-SHIPMENT QC RECORDS & DEFECT / DAMAGE CLAIMS PROTOCOL
Every Maverick Jacket garment undergoes a mandatory, timestamped pre-shipment Quality Control (QC) recording prior to dispatch, documenting hide condition, smooth zipper/hardware operation, tag accuracy, flat tape measurements, and parcel weight alongside your specific tracking waybill.
• 48-Hour Reporting Window: You must inspect your order immediately upon delivery. Any claim of manufacturing defect, transit damage, or incorrect item/size must be emailed to support@maverickjacket.com within forty-eight (48) hours of the courier delivery timestamp.
• Mandatory Photographic Proof: Your email must include clear, unedited photographs showing: (a) the full garment front and back, (b) the specific defect claimed, (c) the attached Maverick tags, and (d) if claiming a sizing error, the garment zipped flat on a hard surface with a rigid tailor's measuring tape pulled taut across the chest (pit-to-pit), shoulders, and sleeve.
• Non-Defects (Natural Hide & Artisanal Tolerance): Natural grain variations, subtle shading differences in suede or aniline leather, shearling wool density variations, and a +/- 1.5 cm to 2.5 cm hand-tailoring measurement tolerance are inherent properties of genuine leathercraft and are not considered defects.
• Statutory Right to Repair or Replace: If a genuine manufacturing defect is verified against our pre-shipment QC records, Maverick Jacket reserves the primary right to repair or replace the garment at zero cost to the client.
• Mandatory Return Prior to Any Defect Refund: Under no circumstances will a refund or free replacement be issued while the customer retains the original garment. The garment must first be returned via tracked courier to our Dublin address (3 Fernwood Court, Dublin 24, D24 Y9EX, Ireland) for physical verification.

SECTION 9 — REFUSED DELIVERIES & UNPAID CUSTOMS DUTIES
As detailed in our Shipping Policy, all international orders are shipped on a DDU (Delivered Duty Unpaid) basis. If a client refuses delivery of a parcel or declines to pay local customs duties or import VAT levied by their country, the order is not eligible for a return or refund.

SECTION 10 — REFUND PROCESSING TIMELINE
Once your returned garment is received and inspected at our Dublin studio, we will notify you via email within 3 business days regarding the approval of your refund. Approved refunds (minus the 22% restocking deduction and any applicable return customs charges) are credited strictly to the original payment method within 5 to 7 business days. Please allow an additional 3 to 5 business days for your bank or credit card issuer to post the credit to your statement.