Welcome to Maverick Jacket! We want you to be happy with your leather clothing purchase. Here’s how our refund policy works:
When You Can Get a Refund
- Damaged or Defective Items
- If your item is damaged or defective, email us at [support@MaverickJacket.com] within 6-7 days of receiving it. We’ll tell you how to return it for a refund or replacement.
- Wrong Item Received
- If you get the wrong item, email us within 2-4 days of receiving it. We’ll send you the right item and may ask you to return the incorrect one.
- Changed Your Mind
- If you change your mind, you can return unused and unworn items within 6-7 days of receiving them. You’ll need to pay for the return shipping.
Refund Conditions
- Unused and Unworn: Items must be in new condition.
- Original Packaging: Items should be returned with all tags and labels in their original packaging.
- Return Authorization: Contact us at [support@MaverickJacket.com] for a return authorization before sending anything back. Include your order number and reason for the return.
How to Get a Refund
- Contact Us: Email [support@MaverickJacket.com] within the specified timeframe.
- Receive Authorization: We’ll send you return authorization and instructions.
- Package Your Item: Securely pack the item in its original packaging with all tags and labels.
- Ship Your Item: Send it to the address provided. Use a trackable shipping method.
Refund Process
- Inspection: We’ll inspect the returned item to ensure it meets our refund conditions.
- Refund Issued: If approved, we’ll refund your original payment method within 6-7 business days.
Additional Information
- Shipping Costs: Original shipping costs are not refunded unless we made a mistake or the product is defective.
- Custom Orders: We don’t accept returns or refunds on custom-made items unless they’re defective or damaged.
For any questions or concerns, email our customer service team at [support@MaverickJacket.com].
Thank you for shopping at Maverick Jacket!